The Department of Transportation (DOTr) announced that starting today, Aug. 4, passengers will be issued free single journey tickets (SJT) if they unable to tap out at MRT-3 stations due to system errors during the pilot run of cashless payments.

This, after concerns were raised by MRT-3 riders, particularly cases where passengers were charged the maximum fare of P28 due to system issues when tapping out at exit turnstiles.

As a solution, affected passengers will be given a non-expiring SJT equivalent to the maximum MRT fare, which they can use for their next ride. |

To claim the free SJT, affected commuters must proceed to any MRT-3 ticket booth and present proof of the failed tap-out transaction.